Fees, Cancellation and Refunds

1. What this page covers

2. How service fees are set

There is no shopping cart on this website and nothing can be purchased from it. Every client engagement is quoted individually after a free scope call and confirmed in a written agreement that states the deliverables, the schedule and the total fee before any payment is due.

• Brand launch projects — a fixed project fee, invoiced in instalments tied to defined deliverables.
• Consulting reviews — a fixed fee per review, invoiced on commencement.
• Retainers — a monthly fee for an agreed scope, invoiced monthly in advance.

All fees are quoted and invoiced in United States dollars. Any bank, transfer or currency conversion charges applied by your own payment provider are yours.

3. Third-party costs are separate

Samples, tooling, inspection, laboratory testing, freight, duties and marketplace fees are not our fees. You pay those providers directly at their own published rates. We do not mark them up, we do not add a handling charge, and we do not receive commission or rebate on them. Because we never hold these amounts, we are not able to refund them — a refund of a third-party cost has to be sought from the provider you paid.

4. Invoicing and payment terms

Invoices are payable within seven calendar days of issue unless the engagement agreement states otherwise. Work on a stage begins once the invoice for that stage is settled. If an invoice remains unpaid for 14 days we may suspend work, and we will notify you in writing before doing so.

5. Cancelling an engagement

Before work starts. If you cancel in writing before we have begun the first stage, any amount you have paid is refunded in full. Requests received within seven days of payment are processed without question.

After work has started. Either party may cancel at any time on written notice. On cancellation we invoice for work completed and deliverables issued up to that date, and any balance you have paid beyond that amount is refunded. Where a stage is part-complete, the fee is apportioned against the deliverables actually produced.

Retainers. Either party may end a retainer with 14 days' written notice, effective at the end of the notice period. The current month is not pro-rated where the agreed scope for that month has been delivered.

6. When we refund

We refund, in full and without argument, where:

• we cancel the engagement ourselves for any reason and deliverables have not been issued;
• we fail to deliver an agreed deliverable within the agreed timeline and the delay is attributable to us, and we cannot agree a revised schedule with you;
• you were invoiced in error or twice for the same stage.

We do not refund fees for work already delivered on the basis of commercial outcome — for example that a marketplace launch did not achieve the sales you hoped for, that a supplier later performed poorly, or that market conditions changed. As stated in our Terms of Service, we do not guarantee commercial results.

7. How a refund is made

Approved refunds are issued to the same account and by the same method used for the original payment, within ten business days of approval. We do not issue refunds in cash, to a third party, or to an account other than the one the payment came from.

8. If something goes wrong

Raise it with us first, in writing, to hello@bloomixllc.com. We acknowledge within two business days and aim to resolve within ten. Most disputes are about scope, and most scope disputes are resolved by re-reading the engagement agreement together. If we cannot agree, the dispute resolution provision in our Terms of Service applies.

9. Contact

BLOOMIX LLC, 421 West Broadway, Ste 302, #669, Council Bluffs, IA 51503, United States. Email hello@bloomixllc.com, phone +1 (712) 314‑1905.